FREQUENT ASK QUESTIONS
Can I visit your location to view the event items for hire?
Yes, we welcome you to visit our location to see our range of event items. Please check our Contact Us page for opening hours and contact information.
What is the procedure for booking event items or services?
You can book our services or items via phone or email. A deposit is required to secure your booking, with full payment due a week before the event date.
Do you offer EFTPOS facilities?
Yes, we provide EFTPOS facilities for convenient payment options.
What is your cancellation policy?
Our cancellation policy includes charges based on the notice period. For cancellations within 48 hours of the event, a percentage of the total hire cost is payable.
How are your prices listed and do they change?
Our prices are subject to change based on availability and other factors. Please contact us for the most up-to-date information.
What are the delivery and pickup arrangements for hired goods?
Delivery and pickup times are usually arranged around the event schedule. We offer flexibility based on your needs, our schedule, and other bookings.
Is there a deposit required for booking?
Yes, for events like large corporate events and weddings, a refundable deposit is required to secure your date.
How can I pay for the equipment and services?
Payments can be made via EFTPOS, cash, direct bank transfer, or credit card.
Is a credit card required for booking?
We require credit card details for security on our goods. This will only be charged in case of damages or loss, following consultation with you.
Do I need to clean the items before returning them?
The cleaning requirements depend on the items hired. Some items may incur a cleaning fee if returned dirty.
What if I don’t return the items on time?
Late returns without prior agreement may incur additional rental charges.
Can I move the hired items to another location?
Hired items should not be moved or dismantled without written approval from us, except for items deemed as ‘dry hire’.
What happens if something is accidentally broken or lost?
We have a damage waiver fee to cover accidental damages. However, the hirer is responsible for any breakages or losses beyond this coverage.
What if I need to cancel my booking?
Cancellations are subject to our policy, and deposits are typically non-refundable. Please inform us in writing as soon as possible for any cancellations.
